The purpose of this document is to outline our Terms and Conditions of service.

1. Specific stipulations in an individual Client Contract of Appointment supersede our published Terms of Service. If a particular Term or Condition is not expressed in the Contract of Appointment, or no Contract of Appointment has been supplied, our published Terms and Conditions will apply.
2. Payment Terms
3. Unless specifically varied in the Integralvision Contract of Aemailppointment or otherwise in writing by Integralvision, the following payment terms shall apply on all work carried out by Integralvision or its agents: Settlement of all invoices shall be no later than 7 days from sent date, unless otherwise agreed in writing. As per the Late Payment of Commercial Debts (Interest) Act of 1998 we reserve the right to charge interest at 8% above Natwest base rate on payments more than 30 days beyond our Due Date. Integralvision will also charge Compensation arising from late payment of between £40 ad £100 dependent on the amount owing.
4. Failure to pay our invoices and accounts may result in the permanent or temporary cessation of our services. This may involve the removal of your website from our servers, cancellation of email services and domain name(s) being removed from the registry.
5. On all medium to large projects advance or "staged" payments of a proportion of the estimated fee will be required to be paid prior to commencement of work. Invoices will be supplied prior to staged payments being due.
6. In the case of clients who require work carried out on their own website, we will require pre-payment of the first section of work. Once this pre-payment has been used up, a pre-payment will be required for the second section of work, and so on.
7. On all medium to large projects should the working period be longer than one week, further "staged payments" may be required.
8. Failure to pay staged payment invoices on time may result in the cessation of work until any outstanding amount is paid.
9. If the Client is responsible for adding content via a supplied Content Management System (CMS), final sign-off and final payment for the project is not dependent on all content being added to the site by the client or supplied by the client.
10. If setting up a third party payment gateway is causing delays, final sign-off and final payment for the project is not dependent on any payment gateway being set up or made Live by the third party supplier.
11. Projects and Tasks
12. The Timeline
13. The Timeline refers to the amount of time we estimate the project will take to complete. While we may use dates when referring to the Timeline, it is more accurate to think in terms of Project Days. A Project Day is a day spent working on the project and does not include non-working days such as weekends and public holidays. The Timeline takes into account how many members of staff we believe are necessary to work on the project, as well as an overrun to allow for unexpected eventualities. If there is any delay in starting a project, or during the project, then the Timeline will be adjusted by the same amount.
14. Projects
15. All medium to large projects will require a signed contract prior to commencement of work.
16. On medium to large projects, the detailed description of the agreed work is contained in the Function and Design Specification (FADS) stipulated in the Contract. The work described in the FADS will be considered the Contracted Work.
17. There will be a certain amount of flexibility in both directions, but any requested excessive extra work will be considered as over and above the agreed Deliverable and may impact on the Timeline and the final cost. Work considered as over and above the contracted work, including new work, will be invoiced for separately at the Current Integralvision Standard hourly rate.
18. For avoidance of doubt, excessive extra work is defined as changes or additions to the FADS that are requested by the client that take more than 30 minutes of labour to produce. This includes, but is not limited to: new pages or sections, excessive image or text changes, site wide changes, new designs, new features, site wide colour changes, changes to database functionality.
19. Copy writing, data input, choosing and amending stock library images, researching and sourcing content and preparation of any form of digital content (including cropping and optimising images, converting content into a usable form, etc.) are specifically excluded from the Function and Design Specification and will be considered as chargeable extras.
20. Any alterations to the Project Specification must be requested or confirmed in writing to the Integralvision Project Manger.
21. Any alterations to the Project Specification requested by The Client considered excessive extra work will be charged at the Integralvision Standard Hourly Rate.
22. Extra work will be considered chargeable whether or not a cost has been attached to the extra work.
23. Where the Client requests in writing alterations to the Project Specification, the Contract and FADS shall be deemed automatically to have been amended so as to include the alterations.
24. Costing for the design stage of a project is based on the specified amount of time for designs and revisions. If the client becomes heavily involved with the design stage, for example, supplying their own modifications to Integralvision designs; producing their own designs, or giving detailed instructions for amendments by email or telephone, Integralvision reserve the right to charge extra for the design stage at our standard hourly rate.
25. Costing for the design and build stage does not include the client visiting the Integralvision office and sitting with a designer while they work. Contrary to what a client might think, this is an inefficient use of our staff timel. For the most efficient use of our staff time managment, all client input regarding the design and build of their website must be provided in writing. Any visit to the Integralvision office is at our discretion.
26. All written content, photos, graphics and other files and data required for projects must be supplied by the Client prior to the commencement date of the project. Delays in supplying content may impact on the Timeline.
27. The client is expected to be available to make decisions during the Timeline of the project. If progressing the project is dependent on a decision from the client, further work on the project may be stopped.
28. Any delay in provision of content, photos, graphics and other files or data required for projects, or in decision making by the client, may result in one or both of the following, for which Integralvision cannot be held responsible:
    
    (a) The extension of the completion deadline
    (b) Increased costs to the Client
    
    
29. If review of all the content, photos, graphics and other files and data, the volume or type of materials or information (including code) supplied by the Client makes it commercially unrealistic in Integralvision's view to design a web site as part of the agreed design service, Integralvision may at its discretion decline to perform the service, or may agree to carry on but subject to re-negotiating specific terms for performing the design services (including as to charges) to reflect the circumstances.
30. Integralvision is not responsible for delays to projects due to problems with third-party code.
31. Tasks
32. Small Tasks for Account clients and work carried out for Non-Account clients on their own (external) website, do not require a contract but are instead covered by our terms and conditions of service.
33. All Tasks, including website updating, new work and work on external websites will be charged for.
34. Small Tasks must be requested by the client in writing (email is acceptable).
35. Clients telephoning to request a Task such as website updating will be asked to confirm by email. However, if no email confirmation is forthcoming, for example if the task is urgent, the work will still be considered the contracted work and will be invoiced accordingly.
36. Any request for work must include a description of the work required. On acceptance of the work in writing by Integralvision, the client's written request and description will be considered the Contracted Work.
37. There will be a small amount of flexibility in both directions, but any requested excessive extra work involved with undertaking the Task, will be considered as over and above the agreed Deliverable and may impact on the final cost. Work considered as over and above the contracted work, including new work, will be invoiced for separately at the current Integralvision Standard Hourly Rate.
38. For absence of doubt, excessive extra work on a Task is defined as changes requested by the client that take more than 15 minutes of labour to produce. This includes, but is not limited to: requested variations and adjustments to the work, excessive image or text changes, new features, colour changes, changes to database functionality, copy writing, data input, choosing and amending stock library images.
39. Any alterations to the Task Specification must be requested or confirmed in writing to the Integralvision Project Manger.
40. Any alterations to the Task Specification requested by The Client considered excessive extra work will be charged at the Integralvision Standard hourly rate.
41. Extra work will be considered chargeable whether or not a cost has been attached to the extra work.
42. Estimates
43. Where Integralvision provides an Estimate of costs for Projects or Tasks, this is based on our best estimate of the possible time involved in completing the work. This is not a guaranteed price. Final charges will be based on the actual time spent completing the work and be based on our staff time sheets.
44. Please note that an Estimated cost of a Project or Task does not include an allowance for making revisions to the specified work. Any requests to make changes during the work or after completion will be considered chargeable extra work.
45. The person who makes the request for any work or changes to be undertaken will be known as the official representative of the client. If this person asks for revisions to the specified work then we will automatically assume that they have authority to do so and the client will be charged accordingly.
46. Copyright
47. Unless otherwise stated in the Contract of Appointment, Copyright of all published web pages, images, animations, database data, code, etc. prepared or caused to be prepared by Integralvision or its Consultants in connection with the above is transferred to the Client when payment in full of any outstanding accounts are made.
48. A non-exclusive, non-transferable license is granted to The Client to all published web pages, images, animations, database data, code, etc. prepared or caused to be prepared by Integralvision or its Consultants is provided for unlimited use and modification for use on a single website owned by The Client on the condition that the Copyright notice is left intact. The code may not be reused or resold for commercial gain by The Client or their developer without written permission from Integralvision.
49. Unless otherwise stated in the Contract of Appointment Integralvision retains the rights to all original source files produced or used during development of a project or application, including source code, Photoshop Documents (.psd), Illustrator vectors files (.ai) Flash (.fla) files, fonts, and other project development files.
50. Integralvision may, at its own discretion, provide the source files for the client's unlimited use and modification. In such cases, an extra fee will be payable to Integralvision for the supply of the files. The fee to be agreed by negotiation.
51. Files produced for website are not suitable for print. For example, a website logo is not sufficient quality to be reproduced in print. Should the client require print quality versions of files produced for a website, this will incur extra charges.
52. While we are happy to produce basic branding elements such as logos as part of the process of designing a website, developing a well thought out branding strategy. including company logo, colours, etc. is a much larger undertaking and is not part of the web design process. Integralvision is happy to quote separately for developing a branding strategy.
53. Function and Design Specifications (FADS) prepared by Integralvision are the Copyright of Integralvision. This includes all versions and variations of these documents. The only exception is if the Client has paid Integralvision to produce a specification.
54. Function and Design Specifications (FADS) are confidential documents prepared for the Client to view only. It is expressly forbidden to show such documents to competitors of Integralvision.
55. The Client agrees that Integralvision may use The Client's name, domain name and web site for the purposes of promoting Integralvision and its services including the placing of links from the Client's web site to Integralvision's own web site and vice versa.
56. Client's comments, whether in writing or verbal, may be used by Integralvision in its advertising and promotions, marketing, news, reviews and on website's owned by Integralvision.
57. Provision of IT Services
58. Integralvision is not an IT support company and any decision to provide IT support to our clients is at our discretion. Provision of IT support does not constitute an agreement to provide IT support in the future. Issues with broadband and or loss of Internet services should be taken up with your broadband supplier.
59. IT support, whether by telephone or email will be charged for and invoiced at the Integralvision Current Hourly Rate when the support is provided. Support provided outside office hours (9:30am to 5:30pm) will be charged at time and a half. Support provided at weekends will be charged at double time.
60. Integralvision is not responsible for loss or damage to the Clients equipment or data stored thereon due to technical advice from Integralvision or its staff.
61. Hosting Services
62. Integralvision provides website hosting services for clients whose websites have been designed and built by Integralvision.
63. We offer a Service Level Agreement (SLA) to clients with Standard Service360 hosting accounts. This provides a 99.98% hosting Uptime Guarantee.
64. If a client's website is unavailable for the guaranteed amount of the time within a given month, and this is due to technical issues with Integralvision's systems, we will give you a credit note for the whole month of the downtime, limited to a single month. If you are paying by invoice, we will not invoice you for the relevant month. Please note that this guarantee applies only to unscheduled outages.
65. As with all hosting systems, occasional planned server/network maintenance may be necessary. In all but the most urgent cases, Integralvision will notify customers of forthcoming maintenance. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.
66. The 99.98% Uptime Guarantee only applies to Service360 clients paying full rates for the service.
67. Please note: If we cannot fulfil this Uptime Guarantee, any compensation will be limited to the total fees that you have prepaid.
68. Unavailability caused by user activity errors or self-installed software running on the server is not included.
69. Viruses & Spam
70. Any Anti-virus scanning of email by Integralvision or any other Internet based system should always be seen as a supplementary safeguard. Various other routes of infection (local access, floppy, CD, unmonitored downloads etc.) need also be taken into account, and a local, up-to-date virus scanner should be run regularly on your PC. While we will use every reasonable endeavour to ensure the integrity and security of this service, we do not guarantee that this service will protect email, data, or servers from corruption by virus and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email or damage to data or operations.
71. Our Spam Filtering services are provided by the Industry Standard SpamAssassin. If you believe you are receiving excessive spam, please contact our support so we can look at "tweaking" the spam filters.
72. Integralvision does not allow the use of "catch all" email accounts. This is the practise of anything@yourdomain.com directing all mail to a single mailbox. This practice is out-of-date and causes extreme surges of spam, both for you and for our spam filtering servers. Catch-all mailboxes are banned and if found will be removed without notice or your account disabled.
73. Acceptable Use Policy
74. We have an Acceptable Use Policy to protect our clients and our staff. Integralvision reserves the right to terminate any client's account that does not meet the Acceptable Use Policy below.
75. Integralvision will not tolerate abuse or rudeness towards Integralvision staff. Any client deemed to be abusive, threatening, rude, insulting or disrespectful either indirectly or directly towards any member of support staff may result in FULL service termination with or without notice.
76. For security, legal and technical reasons, to safeguard our client's websites, we do not allow physical access (either via FTP of SSH) to website's on our servers to clients or third parties acting on behalf of clients.
77. An Integralvision built Content Management System (CMS) is the only method we allow for a client requiring to update or add content to a website hosted on our servers. Websites without an Integralvision built Content Management System may only be updated manually by Integralvision staff. Manual updating of websites by Integralvision staff may incur charges.
78. Only the CGI scripts approved by us can be used on your web space. Other scripts and libraries such as databases (unless produced by Integralvision), Chat/IRC, web proxy, mailing list scripts and any other unapproved software (including open source) are not allowed under any circumstances. CGI based message forums that use flat file databases can cause major problems and are not allowed.
79. The client will be responsible for the content of their pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law. The trading of illegal software or pornographic material is specifically forbidden. We do not host adult content. Software downloads may only be hosted if you are the writer and copyright owner of the software, all other software including freeware, shareware and trial software is forbidden. Audio and video downloads may only be hosted if you are the creator and copyright owner of the work or if you have the written permission from the owner to allow download of their work.
80. The use of our network to send bulk email whether opt-in or otherwise, and the use of bulk email to promote a site on our network is strictly forbidden.
81. A Newsletter Management System built by Integralvision is the only method allowed to send out bulk emails over our network.
82. The sending of spam over our networks is strictly prohibited. It is the client's responsibility to ensure that their computers are free of viruses and software designed to send mass emails. Integralvision reserves the right to remove domains found to be sending spam over our networks.
83. Integralvision reserves the right to suspend any or all of the website hosting service, or remove any material from the website hosting service at our sole discretion, without warning or notice.
84. Integralvision reserves the right to make any changes to its hosting accounts, charges, technologies, specification, services and features offered at any time.
85. Integralvision reserve the right to determine what constitutes acceptable use.
86. Server Backup Strategy
87. The main server hard drive is mirrored and controlled by a RAID controller. In the unlikely event of a hard drive failure; the second drive would take over immediately.
88. Backups of all websites are made nightly on our network at the data centre and are kept for three days.
89. Client databases are made nightly on our network at the data centre. Versions are kept for three days
90. However, the Client will be responsible for retaining copies of their own data. We accept no responsibility for loss of data, information in any form or other matters whatsoever which result from the use of our service.
91. Content
92. The Client will be responsible for the content of any web pages, ensuring that the contents of these pages do not violate any laws.
93. The Client will be responsible for obtaining the legal permission for any works they provide to Integralvision to be included in their web pages or upload independently.
94. Integralvision will be responsible for obtaining the legal permission for any works they provide on behalf of the Client to be included in their web pages. Any costs involved in obtaining such permission will be the responsibility of the Client.
95. Links to Other Sites - Where the Client has requested Integralvision to include links to other web sites Integralvision will not make any independent enquiry into those links. The Client confirms that the creation of those links is authorised by the owner/operator of the linked site.
96. High Bandwidth Usage
97. Integralvision offers an unlimited use policy on its web hosting by maintaining very large ratios of bandwidth. In rare cases (so rare that this has only occurred once in the last ten years), Integralvision may find a client to be using server resources to such an extent that they may jeopardize server performance and resources for other clients. In such instances, Integralvision reserves the right to impose the High Resource User Policy for the consideration of all customers. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers and any deterioration of the quality of our hosting service to the majority of our clients.
98. High Resource User Policy: Resources are defined as memory, bandwidth or processor utilisation. Integralvision may implement the following policy to its sole discretion:
    (a) When a website is found to be monopolising the resources available Integralvision reserves the right to suspend that site immediately.
    
    (b) A website is found to be monopolising the resources may be subject to restrictions being placed on its bandwidth.
    (c) If a website continues to monopolise the resources available Integralvision reserves the right to cancel the hosting service account in question and ask the offender to move elsewhere with a period of 30 days.
    
    
99. Integralvision does not and cannot guarantee uninterrupted access to your website. Internet services are obtained from numerous "backbone" Internet companies and connections and equipment can and do break down. Integralvision does not warrant for any loss of service time, transmission errors, connectivity or quality of service.
100. Integralvision provides a fixed amount of disk space on our server for each clients use dependent on their level of Account.
     
101. If a web site requires more disk space than the account provision, the client will be required to pay an extra monthly fee to cover this increase or to upgrade to the next account.
102. Domain Names
103. A free domain name is provided with a Service360 Standard Account. There will be no charges for registration or renewal of this domain name as long as the account holder pays our fees for a Service360 Standard Account.
     
104. Only domain names registered with or transferred to Integralvision registrars will be eligible for the free domain offer.
     
105. Should the account holder leave our service, or swap to another hosting account other than Service360 Standard Account, the renewal of the domain name will be chargeable at our normal domain renewal rate.
106. Integralvision is not responsible for the management and renewal of domain names once the client cancels their hosting account.
     
107. The Domain Name Registration fee (other than the free domain name provided with a Service360 Standard Account) is payable on registration or renewal. No fees are charged for failed registrations.
     
108. Failure to pay The Domain Name Registration fee will result in the domain name being cancelled and may be released for others to purchase.
     
109. Integralvision provides a Domain Name Registration Service for the convenience of its clients. Domains can only be registered via our service if there is an INTENTION in the future to host the Domain on Integralvision's Server. Bulk registration of Domain Names for the purpose of profit is not allowed using our service.
110. It is the responsibility of the Client to ensure their contact details (in particular their email address) are up to date. Integralvision is not responsible for domains being lost due to out of date contact details.
     
     
111. Service360 Standard Hosting Accounts
112. Service360 Standard Hosting Accounts are provided with a fully managed hosting solution on a highly specified server housed in one of the most advanced data centres in the country.
113. Service360 Standard Hosting Accounts hard disk storage allowance is one gigabyte. Storage may be increased by upgrading the account. This will incur extra monthly fees.
114. Service360 Standard Hosting Accounts include up to 20 POP email accounts with 400mb of space and unlimited email forwards.
115. Service360 Standard Hosting Accounts are allowed to utilise IMAP email setup but should the storage of email on our servers exceed the account hard disk storage allowance, then extra monthly charges will be applied.
116. Service360 Standard Hosting Accounts benefit from a 99.98% Uptime Guarantee on their hosting. This guarantee only only applies to Service360 clients paying full rates for the service
117. Service360 Standard Hosting Accounts do not include site updating in the monthly fee. Any site updating requested by a client, whether by telephone, email or in person, will be recorded in our Tasks Database and, once the work has been completed, invoices for the work will be despatched for payment when another invoice is due; or on closure of the account.
118. Service360 Standard Hosting Accounts include Priority Support. Support issues from Service360 Standard Hosting Accounts will be given priority over non-Service360 Standard Hosting Accounts.
119. Urgent support requests from Service360 Standard Hosting Account will be looked at immediately our staff are made aware of the issue during office hours. All non-urgent support issues from Service360 Standard Account Holders will be allocated time in our normal work schedule to be dealt with on a "first come, first served" basis. Integralvision reserves the right to evaluate what constitutes an urgent support issue and allocate its support staff time accordingly. Issues related to availability of the client website, or the sending or receiving of email will always be given priority.
120. Support is only provided free for technical issues directly related to Integralvision servers. Should issues prove not to be caused by Integralvision systems then the time of our support staff will be invoiced at the current Integralvision Standard hourly rate.
121. For the most efficient use of our staff time, our support service is primarily available via email. While we may answer the phones during working hours, under times of high demand, we may defer to an answering service. Answer phone messages will be responded to by email as soon as possible.
122. Service360 Standard Hosting and Aftercare Accounts includes free bug fixing on websites built and hosted by Integralvision for the first 12 months of the sites life after launch.
123. Free bug fixing will only be provided on the proviso that the issue proves to be down to a flaw in the original programming or the original build of the site and no person outside of Integralvision has modified the code. Free bug fixing is not offered for third party code or website's not built by Integralvision and does not cover issues caused by industry upgrades to key third party software needed to host the website (such as Apache, Linux, MySQL,) or errors or display issues caused by updates to browsers, or upgrades or cessation of any software involved with the build of the website.
124. After the one year guarantee runs out, all future bug fixing will be charged for at the current Integralvision Standard hourly rate.
     
     
125. Search Engine Optimisation
126. Integralvision is not responsible for optimising Products, Product Categories or Services on websites that are self-editable by our clients.
127. Integralvision Service360 Standard Hosting Account clients are entitled, on request, to 15 minutes of advice or practical help each month related to getting their website found in Google. This includes optimisation of the website main pages (text, meta tags, and page titles); advice on how to best optimise Products, Product Categories or Services; management of a Google Account, advice on developing a linking strategy, or building "authority, trust and credibility" to improve positioning in Google.
128. Should clients not choose take advantage of their 15 minute period of expert advice, clients may not carry forward unused entitlement to advice to future months. This applies even if the client has never requested advice in any period.
129. All further help and advice over and above this 15 minute period, whether via email, telephone or in person will be invoiced at the current Integralvision Standard hourly rate.
130. Integralvision adheres to an ethical SEO policy for websites hosted on our servers. This means we expect our client websites to stay within the published Google Guidelines. Because of the negative impact any infringement may have on all our clients, any client whose website breaks Google Guidelines will be asked to correct the situation immediately. Should no satisfactory response be forthcoming, the client may be ask to leave our hosting service.
     
     
131. Service360 Search Engine Position Guarantee
132. Service360 Guarantees come into force 90 days after a Service360 Account has begun operating.
133. Should we fail to meet our guarantee, we will credit the monthly fee for the month in question. The proviso is that Service360 should be given 14 days from the time the problem is brought to our attention, to amend the optimisation of the site to improve the sites position. If things have still not improved after 14 days, the guarantee comes into force.
134. Service360 Guarantees are void if client's rankings are affected by individual search engines drastically changing the way they work, introduction of new inclusion rules, acquisitions, closures and other acts by the search engines over which we have no control.
135. Guarantees on search engine positions are only available to clients paying the full current rate for a Service360 Standard Account..
136. Standard Accounts carry a guarantee that your web site will be found in the Top 20 of Google UK organic results (i.e. not including Pay Per Click [PPC] or Local Business "Places" Results) on a minimum of 6 of the keywords checked by Service360, including your company name and a selection of your products/services.
137. Google relies heavily on links to web sites to decide where to rank them. Obtaining links is the responsibility of the Client. However, we do provide support and advice in achieving links to your site. The guarantee of Top 20 results in Google is void if Google reports excessively low numbers of links pointing at the client's website from external website's. If the only reason that a client's website is not achieving Top 20 results in Google is poor link performance, the guarantee is void. Under these circumstances Integralvision will offer advice to the client on obtaining links to their site. The guarantee will not come into force until Google reports the number of links pointing at the client's website is more than the lowest scoring competitor for links in the Top 20 of Google.
138. Google favours websites that it believes have "authority, trust and credibility". This requires good, authorative content, regularly updated. Building content is the responsibility of the Client. However, we do provide support and advice in achieving this end. The guarantee of Top 20 results in Google is void if Google fails to register your website as authorative, trustworthy and credible. Under these circumstances Integralvision will offer advice to the client on building authority, trust and credibility into their site.
139. All guarantees shall be void if the Client or their Agents changes in any way, shape or form the optimisation provided by Service360. This includes changing the content of the Home page, making changes to the Page Title or Meta Tags, Changing links on the index page, using spamming techniques on the web site (including subscribing to Link Farms), submitting the Client's site to search engines more frequently than recommended by Service360 or failing to update the website on a regular basis, or obtain sufficient links to obtain a reasonable Google PageRank.
140. Optimised keywords are chosen after consultation with the Client. However, Service360 has final say in all keywords or phrases used on the Client's web site. Service360 will always do any necessary research to ensure the best keywords for the business are utilised and these keywords will only be ones that have shown to be searched for in Google.
     
141. All guarantees shall be void if the Client insists on Service360 using unsuitable keywords or phrases that, in the opinion of Service360, will hinder the effectiveness of the service.
     
142. Due to the constantly changing nature of search engines and their relationships, Service360 reserves the right to amend the list of search engines submitted to and reported on.
     
143. Search engines constantly change the way they work. Although we make every effort to keep up with these changes, it is possible that any supplied ranking reports are not 100% accurate on any given day (in fact our research shows that results in Google can vary by the hour). Most inaccuracies are caused by paid for Sponsored Links being included in the results delivered to Service360 or Google Local Business results being amended. Due to this, your real results should not be lower than those displayed. If you have any doubts about your ranking, use the facility provided to check any individual position in a search engine live. Search engine rankings provided by Service360 are a guide only.
     
     
144. Integralvision Service360 Standard Hosting Account clients are entitled to receive Integralvision guides and news on getting the best from their online presence.
145. Service360 Standard Hosting Accounts holders are entitled to use our servers to send out bulk newsletter emails by means of an Integralvision Newsletter Management System (if included with their CMS). In the case of a client downgrading their account, the Newsletter option will be disabled in the CMS.
146. Sending out bulk Newsletters using an Integralvision Newsletter Management System must comply with current Data Protection Legislation regarding the sending of bulk email.
147. Integralvision reserve the right to monitor the use of the sending of bulk Newsletters using an Integralvision Newsletter Management System and to restrict usage if it is considered detrimental to our service.
148. Length of Term for all Service360 and Hosting Accounts are a minimum of 3 months. After the first 3 months, the cancellation of Service360 and Hosting Accounts require one month's notice in writing.
149. It is a requiremnt to cancelling any Service360 and Hosting Account for all outstanding monies, including hosting fees, to have been paid up to date.
150. If Service360 or Hosting Accounts are paid annually, a refund of remaining hosting fees will be made, less any outstanding invocies.
151. If Service360 or Hosting Accounts are paid monthly, it is up to the client to arrange cancellation of any Standing Orders. Integralvision will do its best to notify you of your responsibity. However fees paid after the account has been cancelled are not refundable.
152. Charges for all Integralvision Service360 and Hosting Accounts may be amended without notice.
153. Full levels of service are only available to clients paying the full current rate for a Service360 Standard Account.
     
     
154. Integralvision will comply with the relevant English Data Protection laws, this means that any personal details provided to us will not be disclosed to third parties without your consent unless required to do so by law.
     
155. These Terms and Conditions are governed by and subject to English Law.
     
156. We reserve the right to vary these Terms and Conditions and Acceptable Use Policy for our services at our sole discretion. Amendments will come into force 30 days after they are published on the Integralvision web site.
     
     Term and Conditions last amended 20/03/12